Mr. Cooper Group Inc.

Item 8.01 Other Events As previously disclosed, on October 31, 2023, the Company experienced a cybersecurity incident in which an unauthorized third party gained access to certain of our technology systems. Our forensic review, engagement with law enforcement and regulators, and defense of litigation is ongoing. Additionally, our forensic review has determined that personal information relating to substantially all of our current and former customers was obtained from our systems during this incident. To assist our customers, we will offer complimentary identity protection services, including credit monitoring, to all of our current and former customers for two years. We are in the process of reaching out to customers with instructions on how to sign up for these complimentary services and how to contact us with questions. We are updating guidance for fourth quarter vendor expenses related to the incident to $25 million (from $5 to $10 million), which now includes an accrual for the cost of providing identity protection services for two years. There is no change to our guidance for fourth quarter originations segment pretax operating earnings of $0 to -$10 million and servicing segment pretax operating earnings of $200 to $210 million excluding MSR mark-to-market net of hedges. Cautions Regarding Forward Looking Statements Certain statements contained in this Current Report, the Original Report, and/or the Amended Report are “forward-looking statements” within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Such forward-looking statements are often identified by words such as “anticipate,” “approximate,” “believe,” “commit,” “continue,” “could,” “estimate,” “expect,” “hope,” “inten