Case file: Conduent Business Services, LLC
Every government filing on this incident, the dates as stated, and the days to notice against each state's statute. Built from the records on Nov 9, 2026, agency link on every row. Not legal advice.
The incident
- Breach window
- Oct 21, 2024 to Jan 13, 2025
- Discovered
- Jan 13, 2025, as stated in the California letter
- State and federal records
- 13 filings, Oct 8, 2025 to Apr 27, 2026
- Residents counted
- 72,066 in 1 state (MA), latest filing per state
- Everyone affected
- 62,224,658, as reported to HHS OCR on Oct 8, 2025
- Information exposed
- Postal address, Social Security number, Medical / health information
- Offered to those affected
- credit or identity monitoring through Experian (term not stated in the letter we read)
- Third party named
- Yes, the letter attributes the incident to a vendor or service provider
- Days to notice
- Past the statutory period in all 3 states that set one, counted from discovery to each state's first record
- Prior incidents
- 1 earlier incident on record for this organization
The letter: "On January 13, 2025, we discovered that we were the victim of a cyber incident that impacted a limited portion of our network."
Filings
| Agency | Record date | People | In total | Days to notice | Links |
|---|---|---|---|---|---|
| California California AG | Apr 27, 2026 | Not published | Later filing, first record Oct 8, 2025 | Letter Record | |
| California California AG | Mar 24, 2026 | Not published | Later filing, first record Oct 8, 2025 | Letter Record | |
| Vermont Vermont AG | Mar 24, 2026 | Not published | 435 days, statute 45 days, over | Letter Record | |
| Massachusetts Massachusetts OCABR | Feb 2, 2026 | 72,066 | 385 days, statute no fixed period | Record | |
| California California AG | Jan 30, 2026 | Not published | Later filing, first record Oct 8, 2025 | Letter Record | |
| California California AG | Jan 2, 2026 | Not published | Later filing, first record Oct 8, 2025 | Letter Record | |
| California California AG | Dec 18, 2025 | Not published | Later filing, first record Oct 8, 2025 | Letter Record | |
| California California AG | Nov 19, 2025 | Not published | Later filing, first record Oct 8, 2025 | Letter Record | |
| California California AG | Oct 31, 2025 | Not published | Later filing, first record Oct 8, 2025 | Letter Record | |
| Oregon Oregon DOJ | Oct 24, 2025 | 10,515,849 (total) | 284 days, statute 45 days, over | Record | |
| California California AG | Oct 24, 2025 | Not published | Later filing, first record Oct 8, 2025 | Letter Record | |
| California California AG | Oct 8, 2025 | Not published | 268 days, statute 30 days, over | Letter Record | |
| HHS OCR HHS OCR | Oct 8, 2025 | 62,224,658 (total) | 268 days | Record |
People is the count the filing gives, residents of the state unless marked total. Days to notice runs from the discovery date the letter states, or from the end of the breach window when no letter states one, to the date on the state's first record of the incident. "Over" marks a count past the days the state's statute allows for notice to residents. The statute's trigger is a question of fact, the days are arithmetic.
Notice timing, state by state
- 435 days from discovery (Jan 13, 2025) to the Vermont record (Mar 24, 2026). Statute: 45 days from discovery or notification of the breach (9 V.S.A. § 2435).
- 385 days from discovery (Jan 13, 2025) to the Massachusetts record (Feb 2, 2026). Statute: no fixed period from knowledge or reason to know of the breach (Mass. Gen. Laws ch. 93H, § 3).
- 284 days from discovery (Jan 13, 2025) to the Oregon record (Oct 24, 2025). Statute: 45 days from discovery or notification of the breach (ORS 646A.604).
- 268 days from discovery (Jan 13, 2025) to the California record (Oct 8, 2025). Statute: 30 days from discovery or notification of the breach (Cal. Civ. Code § 1798.82).
The statutes
- California: 30 days to notify residents from discovery or notification of the breach, Cal. Civ. Code § 1798.82. Sample notice to the Attorney General when more than 500 Californians are notified, within 15 days of the consumer notice (effective 2026).
- Vermont: 45 days to notify residents from discovery or notification of the breach, 9 V.S.A. § 2435. Attorney General within 14 business days of discovery or of the consumer notice, whichever is sooner, every breach.
- Massachusetts: no fixed period to notify residents from knowledge or reason to know of the breach, Mass. Gen. Laws ch. 93H, § 3. Attorney General and OCABR as soon as practicable and without unreasonable delay, every breach.
- Oregon: 45 days to notify residents from discovery or notification of the breach, ORS 646A.604. Attorney General when more than 250 Oregon residents are affected, with the consumer notice.
Prior incidents by Conduent Business Services, LLC
| Records | Breach window | Filed with | People |
|---|---|---|---|
| Jan 22, 2025 | Oct 21, 2024 to Jan 13, 2025 | Wisconsin | 25 total |
Filings more than six months apart are shown as separate incidents.
Filings by others that name Conduent Business Services, LLC
Clients of a breached vendor often file under their own names and name the vendor.
- Conduent Business Services, LLC (revised submission), Texas, May 20, 2026, 12,784,367
Sources and method
Records as published by California AG, Vermont AG, Massachusetts OCABR, Oregon DOJ, HHS OCR. Letter facts (discovery date, monitoring, third party) are read from the consumer letter the agency posted, 10 letters read for this incident, and quoted so you can check them. Texas and HHS publish no letters. First-seen times on each record page. Spot an error? Email support@breachtally.com with this page link.